1. General Information

This Privacy Policy describes how Famiteks d.o.o. collects, uses, and protects personal data in accordance with the General Data Protection Regulation (GDPR).

Data Controller:

Famiteks d.o.o.

Address: Blaževdolska 32, 10380 Sveti Ivan Zelina, Croatia

(registered office: Prigorska 10, 10380 Sveti Ivan Zelina, Croatia)

VAT ID: HR47976537085

Contact: info@tvornicapoklona.hr

2. Types of Data Collected

We may collect the following types of personal data:

1. identification data (name and surname)
2. contact data (email address, phone number)
3. address data (shipping and billing address)
4. order and purchase data
5. payment data (processed via payment service providers)
6. technical data (IP address, browser, device)
7. website usage data (user behavior)

3. Purpose of Data Processing

Your data is used for:

1. processing and delivering orders
2. communication with customers
3. customer support
4. sending newsletters (with consent)
5. analyzing website usage
6. marketing and remarketing
7. fulfilling legal obligations

4. Legal Basis for Processing

Data processing is based on:

1. performance of a contract
2. legal obligations
3. legitimate interest
4. consent (for marketing and cookies)

5. Data Sharing

Your data may be shared with:

1. delivery services (e.g. GLS)
2. IT service providers
3. accounting services
4. payment service providers (e.g. PayPal)
5. marketing platforms (e.g. Meta Platforms)
6. analytics tools (e.g. Google Analytics)
7. authorities (where legally required)

6. Data Transfer Outside the EU

Some service providers may process data outside the European Union.

In such cases, we rely on:

1. Standard Contractual Clauses
2. other legally approved safeguards

7. Data Retention

Your data is stored:

1. as long as necessary to fulfill contractual obligations
2. in accordance with legal requirements
3. until consent is withdrawn (for marketing)

8. User Rights

You have the right to:

1. access your data
2. rectify inaccurate data
3. erase your data (“right to be forgotten”)
4. restrict processing
5. data portability
6. object to processing

To exercise your rights, contact: info@tvornicapoklona.hr

You also have the right to lodge a complaint with a supervisory authority.

9. Data Security

We implement technical and organizational measures to protect personal data against:

1. unauthorized access
2. loss
3. misuse

🍪 10. COOKIES

10.1 General

This website uses cookies to ensure functionality and improve user experience.

10.2 Types of Cookies

We use the following types of cookies:

Necessary Cookies

These are essential for the operation of the website and cannot be disabled.

Analytical Cookies

Used to analyze user behavior (e.g. Google Analytics).

Marketing Cookies

Used to display personalized advertisements (e.g. Meta Platforms Pixel).

10.3 Google Analytics

We use Google Analytics to analyze website usage.

Google may collect:

1. IP address
2. user behavior data

This data may be transferred outside the EU.

10.4 Facebook / Meta Pixel

We use the pixel provided by Meta Platforms for:

1. conversion tracking
2. remarketing

This data may be used to display personalized advertisements.

10.5 Newsletter

If you subscribe to our newsletter:

1. your email address will be processed
2. it will be used for sending marketing communications

You can unsubscribe at any time.

10.6 Cookie Management

You can manage cookies via:

1. the cookie banner (CookieScript)
2. your browser settings

11. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time.